Dolibarr - Tickets

Create in Tickets

1. Open the menu Support > Tickets.
2. Click the create button for the Tickets module.
3. Fill in the main information, statuses and business details you need.
4. Save the record and check the links with the other KSIDol objects.

Edit and update

1. Open an existing record from the list or from internal search.
2. Use the Edit action to update fields, status, notes or linked documents.
3. Check the impact of the changes on the other connected modules.
4. Save and test the result before using it in production.

Delete, disable or archive

1. First review dependencies, linked documents and user permissions.
2. Prefer archiving or disabling when business history must be kept.
3. Use deletion mainly for drafts, test items or unused duplicates.
4. After deletion, verify the remaining lists and links.

Key module actions

• Create a new item in Tickets
• Edit information, statuses and linked content
• Delete, archive or disable according to the lifecycle
• Link Tickets with the other useful KSIDol modules

Best practices

• Use a clear naming convention to keep the database clean.
• Test the Tickets module on simple sample data before advanced use.
• Review templates, permissions and workflows when the module affects sales, finance or integrations.