Fund your Dolibarr support with peace of mind using prepaid tickets: every purchase adds hours to a credit that accumulates, carries over month to month and is only drawn down as consumed. Three service levels and seven pack sizes, without a subscription and without lost hours.
Prepaid support
Hours add up and carry over, with no monthly reset.
Standard (€70/h), Priority (€90/h) and Critical (€120/h) depending on urgency.
From 1 to 100 hours: choose your credit size, with volume discounts.
Each intervention draws the time spent from your remaining balance.
Each pack adds a number of hours (converted into minutes) to your support balance.
Unlike the monthly plan, unused credit is never lost: it carries over from one month to the next.
For each intervention, the time spent is deducted from your remaining balance, fully transparently.
The monthly support plan (hours included each month) resets every period: unused hours are lost. The prepaid ticket does the opposite: you buy a credit that adds to your balance, carries over indefinitely and is only drawn down as consumed. It is the ideal option for irregular needs or to secure a support budget without a subscription.
Standard (€70/h) for routine requests, Priority (€90/h) for faster handling, Critical (€120/h) for blocking emergencies. You pick the level based on how critical your request is.
Packs of 1, 2, 5, 10, 20, 50 and 100 hours. The larger the pack, the better the effective hourly rate. Up-to-date prices are shown in the shop.
No. The ticket credit is cumulative and carries over: unused hours roll over month to month, with no monthly expiry.
The monthly plan resets every month (hours lost if unused). The prepaid ticket adds to a balance that carries over and is only drawn down as consumed.
Three levels: Standard €70/h, Priority €90/h, Critical €120/h. Each level comes in 7 packs (1, 2, 5, 10, 20, 50 and 100 hours), with volume discounts.
Each intervention deducts the time actually spent from your balance, tracked per customer in Dolibarr via the TempsSupport module.
Directly from the KSIDol shop: the pack is invoiced on purchase and the credit is added to your balance.
Yes. Every purchase adds to the existing balance; you can top up your support credit at any time.
Support to keep Dolibarr stable, understood and usable every day. KSIDol combines guidance, hosting, business modules and support to deliver a clean and usable Dolibarr solution.
KSIDol handles fixes, updates, backups and useful checks to keep Dolibarr stable and usable.
Choose a level and a pack, or tell us about your need: we will point you to the right option.
