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Dolibarr support and maintenance – Secure ERP CRM assistance

Dolibarr support and maintenance with technical assistance, security, backups, controlled updates and ERP CRM guidance.

Dolibarr support

Level

Support and maintenance plans

Contracts and interventions to keep Dolibarr usable and maintainable.

S0 Included with every plan, not sold separately

Technical foundation

Included with every plan

Included with your plan

Running your platform: your instance is hosted, backed up, monitored and kept up to date on the security side.

Channels	Email
Service window	Business days, 9am – 5pm
First response	Within 2 business days
Assistance included	No usage assistance included
Beyond the package	€90 excl. VAT / hour

What is covered

Availability of your instance and continuous monitoring
Daily backups and restore checks
Server security updates, SSL certificate and renewal
Restoration after an incident caused by the platform
Advance notice of planned maintenance

What is not covered

Questions about how to use Dolibarr
Setup, document templates and permissions
User mistakes
Imports, migrations and training

Standard support

Stay independent without staying stuck

19,00 EUR Monthly

A reliable answer on everyday Dolibarr usage, by email and from your customer portal.

Channels	Email and customer portal
Service window	Business days, 9am – 5pm
First response	Within 1 business day
Assistance included	30 minutes per month
Beyond the package	€80 excl. VAT / hour

What is covered

Functional questions: quotes, invoices, credit notes, reminders, payments
Unexpected behaviour and help reading an error message
Access reset and unlocking a user account
Restarting a native module disabled by mistake
Pointing you to the matching KSIDol documentation

What is not covered

Setup carried out on your behalf
Creating or editing document templates
Data imports and history recovery
Development and scheduled training

Priority support

When Dolibarr runs your business

39,00 EUR Monthly

Assisted setup and remote sessions, with a named contact and priority handling.

Channels	Email, phone and remote assistance
Service window	Business days, 8am – 6pm
First response	Within 8 business hours
Assistance included	1 hour per month
Beyond the package	€70 excl. VAT / hour

What is covered

Everything covered by Standard support
Assisted setup: permissions, dictionaries, numbering, payment terms, taxes
Adjusting an existing document template
Help with KSIDol modules: BankImport, Einvoicing, after-sales, booking
Post-upgrade checks after a Dolibarr version change
Help with a one-off import of customers, products or prices
Remote session with your user
A named contact who knows your setup

What is not covered

Custom development or building a module
Full migration from another tool
Group or on-site training
Large-scale data recovery

Premium support 7/7

For an activity that cannot stop

149,00 EUR Monthly

On-call cover including weekends for blocking incidents, absolute priority and support through your version upgrades.

Channels	Email, phone, remote assistance, WhatsApp and a direct line
Service window	7 days a week, 9am – 6pm
First response	Within 4 hours — 6 hours at weekends
Assistance included	3 hours per month
Beyond the package	€60 excl. VAT / hour

What is covered

Everything covered by Priority support
On-call cover for blocking incidents, Saturdays and Sundays included
Absolute priority: your request goes ahead of the queue
Version upgrades: preparation, test on a copy, validation and rollback
On-demand restoration of a specific backup
Quarterly review: usage, quotas, drift and upcoming changes
Named contact and direct line

What is not covered

Fixed-price development, which stays on quotation
Large-scale data recovery, which stays on quotation
On-call cover for a non-blocking request

What these commitments mean

Business hours: Monday to Friday, excluding French public holidays.
Blocking incident: the instance is unreachable, or an invoicing or payment function is unusable for all users.
First response: time to acknowledgement by a person, not time to resolution. No resolution time is guaranteed.
Assistance included: counted in 15-minute steps, not carried over to the next month and not refundable.

Maintenance

Support and maintenance plans

Contracts and interventions to keep Dolibarr usable and maintainable.

Plan	Content	Price	Action
S0 — Technical foundation	Availability, backups, security and hosting incidents.	Included with your plan	Request a quote
S1 — Standard support	Functional questions, anomalies and day-to-day unblocking.	19 € excl. VAT	Request a quote
S2 — Priority support	Everything in Standard, plus business setup and KSIDol modules.	39 € excl. VAT	Request a quote
S3 — Premium support 7/7	Everything in Priority, plus on-call cover and service continuity.	149 € excl. VAT	Request a quote
Assistance hour beyond the package	Time spent beyond the monthly allowance of your support level. The rate goes down as the level goes up.	60 € – 90 € excl. VAT	Request a quote
Dolibarr update	Prepared, backed-up and verified version upgrade.	From €350 excl. VAT	Request a quote
Security and backup	Access review, backups, restoration and risk assessment.	From €280 excl. VAT	Request a quote
Urgent correction	Priority analysis and correction based on severity.	From €140 excl. VAT	Request a quote

Request a support quote

Describe your Dolibarr need, urgency and environment.

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