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Dolibarr v19 à v23
Installed and supported KSIDol modules
Sales and technical support
After-Sales Service – Workshop, Field Service & Interventions
Dolibarr module for multi-trade after-sales management in the workshop and on-site, with scheduling, QR-code photos/signatures, technicians, terms validation and traceability.
Module gallery
Screenshots, visuals and module previews.
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Functional details
Read the full module presentation, use cases, prerequisites and integration notes.
Demo: https://sav.serveur2ksi30.fr/ Login => Login Password => Demo
Dolibarr Module – Multi-trade
The After-Sales Service module for Dolibarr helps you manage after-sales and repair cases in the workshop and during field interventions, across a wide range of trades. It includes a schedule for booking and editing appointments, plus an advanced mobile workflow using QR codes (photos + signature), with terms-and-conditions validation and voice dictation.
✅ Features
- Complete after-sales case management (creation, tracking, statuses)
- Centralized RAN management for service cases
- Voice dictation feature
- Workshop after-sales and field interventions
- Workshop / field schedule: appointment booking, editing and rescheduling
- Technician management and availability
- Customer equipment / products: brand, model, version, type
- Import of equipment through CSV files
- Link with third parties (customers)
- QR Code Photos: mobile page, camera capture and upload to the service case and the third-party card
- QR Code Signature: signature of the service form / workshop intake on smartphone or tablet
- T&Cs: mandatory checkbox + public terms page (text/file depending on configuration)
- Action history + tracking / traceability
🧭 Menus
- After-Sales / Repairs Workflow
- Centralized RAN management with unique number
- Schedule
- Signatures / Tracking
- Configuration / Dictionaries
- Voice dictation
⚙️ Compatibility
- Dolibarr: V19 to V23
- PHP: 8.x
- Database: MySQL / MariaDB
🌍 Other languages: 🇫🇷 FR · 🇮🇹 IT · 🇩🇪 DE · 🇪🇸 ES
Support
Author: KSI — support@ksidol.io
Recent versions
Version 3.5.7 allows you to create a service case directly from an accepted proposal through Dolibarr’s native Create menu. Customer information, product details and proposal lines are reused automatically to save time and streamline processing.
Version 3.5.6 now makes photo uploads easier with a preview before sending, while keeping the display of previously stored photos.
After-sales service: clearer repair tracking and more confidence for the customer
Designed for companies that need a better view of service requests, interventions, validations and supporting documents.
You keep a cleaner history of requests, stages, actions and useful documents around each case.
The follow-up becomes easier to explain when a customer asks about progress, validation or next actions.
The module helps bring together field work, documents, signatures and commercial management in one framework.
Need a standalone module, a SaaS instance or a complete solution?
KSIDol can sell the module, host it inside a Dolibarr instance and extend everything with custom development, support, legal framing and email or SMS flows.