The Dolibarr After-Sales module centralises service cases, equipment, interventions, linked documents and customer history so teams can follow requests without scattered information.
Module SAV
This page presents the business use cases. The product page contains price, demo, guide and purchase information.
Follow customer requests, statuses, priorities and linked documents.
Link a service case to equipment, a reference or a RAN according to your activity.
Keep actions and time spent to support billing preparation.
Group photos, PDFs and attachments in the customer file.
Prepare commercial documents from the service case.
Trace customer validation according to configured options.
The module avoids tracking failures, returns or support requests in isolated emails. The case groups the customer, equipment, documents, photos and actions to perform.
This helps technicians, customer service and management retrieve history and know what remains to be done.
Interventions and time spent can be stored in the case. Depending on configuration, these elements can support commercial document preparation and billing.
The setup must remain aligned with your products, services, VAT rates and internal rules.
The module relies on Dolibarr practices: permissions, extrafields, documents, attachments and links between objects. Useful fields can be adapted according to version and configuration.
The goal is to keep the module maintainable without modifying the Dolibarr core.
After-sales service must clearly connect cases, equipment, interventions, time spent and commercial documents. With the 2026 reform, customer records, addresses and tax data become even more important.
KSIDol supports this at software level, but final compliance depends on your Dolibarr configuration and internal rules.
To improve the customer experience at reception, in the workshop or during an intervention, KSIDol can provide an accessory kit for a signature terminal, supplied unassembled and intended to be assembled by the customer with compatible hardware. It can support the validation of a quotation, a repair order, a customer document or an intervention depending on the configured workflow.
This module structures requests, equipment, history and interventions for clearer customer service.
Yes, service cases can be linked to equipment or references depending on setup.
Yes, depending on the product or service configuration and billing rules.
Yes, the module includes photo and attachment features to document the case.
Yes, it follows Dolibarr logic and can rely on custom fields.
Yes, depending on module options and document type. The KSIDol terminal can support some workflows.
Yes, it helps structure cases, third parties, equipment, interventions and documents before Dolibarr billing.
Explore related services to build a more complete Dolibarr environment.
View KSIDol modules for after-sales, documents, workshop and signature.
Use Dolibarr online with modules suited to customer service.
Describe your cases, equipment and billing rules so the module setup can be checked.
